Mansion Casino Review
If you fancy yourself one of the elite, or if you just want to pretend that you are for a while, then Mansion Casino offers the sort of premium service you might be looking for.
This well cushioned casino offers a well curated list of choice games of all types and from many providers too, but it will not list any old tripe, only the very best will do. That means you won’t be overwhelmed with games, but you can guarantee there will be very little fat on the bone.
The same goes for their approach to customer rewards; you won’t see a large number of garish adverts on this site but you can find a few well constructed and worthwhile bonuses and reward schemes.
- Quality Over Quantity – Only great games, no also rans.
- Maturity – No obnoxious ads or silly characters here.
- VIP – VIP status is granted for life.
Games Sir/Madam Can Play
Instead of dumping a mountain of games onto their interface dating back to the year dot, Mansion have created somewhat of an exclusive game library to go along with their sophisticated ambience.
By picking and choosing the top games from a wealth of different providers the brand has ensured that quality is maintained without sacrificing variety. You are still looking at a solid 400 or so games in all categories, plus a live casino, and the guest list features developers such as NetEnt, Playtech, BTG, Microgaming, NextGen, Play’n GO, Red Tiger… you get the idea.
What’s fantastic about this casino though, is that they don’t just stick with the big famous game studios. You can find top slots from smaller outfits too, and this keeps the site feeling fresh and new, and in line with the changes in the industry.
It’s a particularly good place for jackpots since Playtech are the main provider, and the live casino is another of Evolution Gaming’s conquests, and you don’t need me to teach you about their pedigree.
You can play everything from blackjack to roulette, poker, game show style live games and beyond, hosted by professional dealers and presenters and all from the comfort of your own home.
Interface and Usability
This is another of those online casinos that is technically only powered by a single provider, Playtech (isn’t it always?), but they have also opened a Vegas section of the site where slots and games from a multitude of other providers can be housed.
You’ll have to jump between the two sections to play games from the different providers, but the site is pretty quick to carry out tasks so it shouldn’t cause any headaches.
The black and red colour scheme keeps things feeling grown up but fun, and each page feels expansive, giving the game tiles plenty of room to show off what they are all about.
While nobody could claim that the interface is anything other than user friendly there are quite a few different menu bars and filtering options to play with. This is both a help and a hindrance because it makes browsing for something new a much more interesting affair, but you might find your eyes darting from one side of the screen to the other in search of the filtering option you want.
You can also search for a specific game directly using the red magnifying glass icon if you want to, just be aware that it blends into the background colour scheme so it is easy to miss, but it is definitely there.
The Mobile Application
If Mansion Casino should focus their attention on any one particular aspect of their service then it is here.
The mobile app has all the trappings of a brilliant accompaniment to the desktop site, but even when using it with a strong wifi signal the progress is painfully slow.
Responsiveness isn’t too bad, it’s a bit sticky in places, but loading times need some serious help, and some buttons don’t seem to do anything at all.
Thankfully, everything to do with browsing and playing the games seems up to scratch, but jumping between categories or using the menu can be a real chore.
In terms of display and design I have no complaints; everything looks good and seems to be in a sensible place, so finding the option you need feels instinctive and flows. There also appear to be more promotions available to mobile players which is a bonus.
Live casino is available and game numbers are virtually identical, but being that this is the casino app, games from providers other than Playtech are not available.
For customers of Mansion Casino the app is usable although in definite need of an annual service, but it is unlikely to tempt anyone away from a rival casino on its merits alone.
Rewards and Promotions
Although this isn’t an area in which Mansion Casino excel, you should find a handful of nice little extras waiting for you in the promotions section of the website.
They have been known to give away free spins on specific games each month, or cash back on losses, that sort of thing. It’s not a patch on some of the more promotion heavy casinos but it cannot be said the Mansion don’t reward their customers.
The loyalty point scheme is another good reason to play here, with points earned for money wagered and offering cash bonuses at the other end. The accumulation of points is also what gains you entry into the VIP club.
As if the site didn’t feel swanky enough, their VIP scheme adds a further layer of exclusivity.
There are a few different tiers so most people should be able to benefit on some level, but obviously it is the upper tiers where the biggest benefits can be found.
This is the usual story of course, but where Mansion Casino differ from the rest is that once you are a VIP player you remain so for the life of your account. That means no monthly targets to hit – your points build up over time consistently.
Benefits include things like account managers, more favourable reward point conversion rates, deposit boosts, gifts, express withdrawal service, and invites to VIP events.
A Brief History of Mansion Casino
Rumour has it that Mansion’s online casino is based on the Les Ambassadeurs Club in London’s trendy Mayfair. This would certainly explain their high-end approach and classy visual design.
Set up in 2004 and officially based in Gibraltar, Mansion Casino is operated by Mansion Europe Holdings Ltd, which is an umbrella company running a select number of other online betting websites that you might have heard of, focussing on casino brands but also running Mansion Bet, their sportsbook.
This boutique list of brands is not down to a lack of ability when it comes to expansion, rather it is a deliberate attempt to provide customers with a more personalised service that has knowledge and quality at its core.
The company have a good reputation amongst the online gaming community, in fact they have won several awards: Online Casino Operator of the Year 2018, Employee Wellbeing Award 2019, and the IGA 2020 Best Customer Service Company Award.
So it looks like they know how to keep their staff happy as well as their customers. More than 50 people work for Mansion and are rewarded with generous relocation packages as well as birthday gifts, free language classes, and a monthly massage!
Anything less than 24/7 support could not be considered premium, so it is a little surprising that Mansion Casino only offer their support service from 8am until 11pm UK time. Anyone who tends to play into the early hours might have their issues with that.
Of course this is still a much better service than some other casinos provide, and given that you can contact the team via phone, email, or live chat (as long as you are logged in) there isn’t too much to complain about.
The FAQ could do with a little TLC, however, as it is difficult to find and doesn’t contain too much info once you get there, but the company make their deposit options and withdrawal policy very easy to find and their terms and conditions are written in plain English – it’s not bedtime reading but if you need to double check something you should be able to find and understand it.
The one area that you don’t want exclusivity with an online casino is with the banking options, but unfortunately, Mansion don’t have many choices on the table.
It’s true that a debit card will suffice for many, and Paypal is the most widely used ewallet too, but some people’s banking needs are a little more complex and those people may struggle here.
MuchBetter is another banking option that might appeal to those same players, as it is an ewallet developed specifically for online gaming payments.
The potential 3 day wait for your withdrawal request to be processed is a bit of a blow as well, but in my experience withdrawals are processed much quicker than this, and to be fair to the company they are extremely transparent about their payment procedures so it comes down to the customer and whether they are happy with the terms.
UK Gambling Licence Number: 39448
- Name: Mansion Casino
- Operating Name: Mansion Europe Holdings ltd
- URL: https://uk.mansionbet.com/casino/
- Phone Number: 0800 279 2688
- Address: Building 7, Unit 732, Europort – Gibraltar, GX11 1AA
- Twitter: @MansionCasino