If you fancy yourself one of the elite, or if you just want to pretend that you are for a while, then Mansion Casino offers the sort of premium service you might be looking for.
This well cushioned casino offers a well curated list of choice games of all types and from many providers too, but it will not list any old tripe, only the very best will do. That doesn’t mean that you won’t have lots of choice, but you can guarantee there will be very little fat on the bone.
The same goes for their approach to customer rewards; you won’t see a large number of garish adverts on this site but you can find a few well constructed and worthwhile bonuses and promotions.
Note that mansion are now closed entirely to the UK as of the end of 2022. Players outside the UK are still able to register, location dependent.
- Quality Over Quantity – Only great games, no also rans.
- Maturity – No obnoxious ads or silly characters here.
- Regular Offers – Good retention deals that stick around.
Games Sir/Madam Can Play
Instead of dumping a mountain of games onto their interface dating back to the year dot, Mansion have created somewhat of an exclusive game library to go along with their sophisticated ambience.
By picking and choosing the top games from a wealth of different providers the brand has ensured that quality is maintained without sacrificing variety and choice. You are still looking at a solid 1500 or so games in all categories, plus a live casino, and the guest list features developers such as NetEnt, Playtech, BTG, Microgaming, NextGen, Play’n GO, Red Tiger… you get the idea.
What’s fantastic about this casino though, is that they don’t just stick with the big famous game studios. You can find top slots from smaller outfits too, and this keeps the site feeling fresh and new, and in line with the changes in the industry.
It’s a particularly good place for jackpots since Playtech are the main provider, and the live casino is another of Playtech’s conquests, and you don’t need me to teach you about their pedigree.
You can play everything from blackjack to roulette, poker, game show style live games and beyond, hosted by professional dealers and presenters and all from the comfort of your own home.
Interface and Usability
This is one of those online casinos that had the foresight to give their players a number of different ways to find their game, and best of all, whether you want to browse or get straight to something specific the site is flexible enough to let you do it effectively.
You can jump between the main game categories like slots, table games, live casino etc., the usual, and the site is pretty quick to carry out tasks too so it shouldn’t cause any headaches jumping between them.
There are not loadsof other filtering options but you can filter in each of these categories by provider, which is a real boon for players like us who maybe want to browse but want to cut out providers we don’t like.
You can also search for a specific game directly using the red magnifying glass icon if you want to, just be aware that it blends into the background colour scheme so it is easy to miss, but it is definitely there.
The black and red colour scheme keeps things feeling grown up but fun, and each page feels expansive, giving the game tiles plenty of room to show off what they are all about.
While nobody could claim that the interface is anything other than user friendly there isn’t anything particulalry innovative about it. That said, there doesn’t need to be because it does its job without feeling old and doddery, and we would choose that over flashy but ineffective any day.
The Mobile Application
If Mansion Casino should focus their attention on any one particular aspect of their service then it is here.
The mobile app has all the trappings of a brilliant accompaniment to the desktop site, but even when using it with a strong wifi signal the progress is painfully slow.
Responsiveness isn’t too bad, it’s a bit sticky in places when scrolling, but loading times need some serious help, and some buttons don’t seem to do anything at all.
Thankfully, everything to do with actually playing the games seems up to scratch, but jumping between categories or using the menu can be a real chore.
In terms of display and design I have no complaints; everything looks good and seems to be in a sensible place, so finding the option you need feels instinctive and flows. There also appear to be more promotions available to mobile players which is a bonus.
Live casino is available and game numbers are virtually identical, but being that this is the casino app and so many people play via mobile these days, they need to sort out the background stuff to keep it in shape.
For established customers of Mansion Casino the app is usable although in definite need of an annual service, but it is unlikely to tempt anyone away from a rival casino on its merits alone.
Rewards and Promotions
Although this isn’t an area in which Mansion Casino excel, you should find a handful of nice little extras waiting for you in the promotions section of the website.
They have been known to give away free spins on specific games each month, or cash back on losses, that sort of thing. It’s not a patch on some of the more promotion heavy casinos but it cannot be said the Mansion don’t reward their customers.
The other good thing is that they tend to run promtions that stick around for a long time, so you can depend on them.
They ran a Wednesday prize draw for a long time, for example, and people like the regularity of this sort of thing.
A Brief History of Mansion Casino
Rumour has it that Mansion’s online casino is based on the Les Ambassadeurs Club in London’s trendy Mayfair. This would certainly explain their high-end approach and classy visual design.
Set up in 2004 and officially based in Gibraltar, Mansion Casino is operated by Mansion Europe Holdings Ltd, which is an umbrella company running a select number of other online betting websites that you might have heard of, focussing on casino brands but also running Mansion Bet, their sportsbook. Well, until 2022 anyway, when the sportsbook left the UK market.
This boutique list of brands is not down to a lack of ability when it comes to expansion, rather it is a deliberate attempt to provide customers with a more personalised service that has knowledge and quality at its core.
The company have a good reputation amongst the online gaming community, in fact they have won several awards: Online Casino Operator of the Year 2018, Employee Wellbeing Award 2019, and the IGA 2020 Best Customer Service Company Award.
So it looks like they know how to keep their staff happy as well as their customers. More than 50 people work for Mansion and are rewarded with generous relocation packages as well as birthday gifts, free language classes, and a monthly massage!
Support Staff
Anything less than 24/7 support could not be considered premium, and although they technically do offer a 24/7 service, it is a little surprising that Mansion Casino only do so via email. There is no other way to contact them. I’m not sure this really counts as 24/7 support, because although it’s true that we can email them whenever we want, who’s to say there will be anyone at the other end until the morning?
The service used to be much better with live chat and a phone line available, so it’s not a good move for the company to be reducing support options when most other companies are looking at ways to improve theirs.
The FAQ could do with a little TLC too, as it is difficult to find and doesn’t contain too much info once you get there, but the company make their deposit options and withdrawal policy very easy to find and their terms and conditions are written in plain English – it’s not bedtime reading but if you need to double check something you should be able to find and understand it.
Financial Affairs
| Method | Min Deposit | Min Withdrawal | Fees | Withdrawal Time |
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The one area that you don’t want exclusivity with an online casino is with the banking options, but happily, Mansion have plenty of choices on the table.
It’s true that a debit card will suffice for many, and Paypal is the most widely used ewallet too, but for people whose banking needs are a little more complex there are some nice alternatives in paysafecard, Skrill, ecopayz and the like.
The potential 3 day wait for your withdrawal request to be processed is a bit of a blow, however, but in my experience withdrawals are usually processed much quicker than this, and to be fair to the company they are extremely transparent about their payment procedures so it comes down to the customer and whether they are happy with the terms.
Correspondence
UK Gambling Licence Number: 39448
- Name: Mansion Casino
- Operating Name: Mansion Europe Holdings ltd
- URL: https://www.mansioncasino.com/uk/
- Phone Number: No Longer Available
- Email: [email protected]
- Address: Building 7, Unit 732, Europort – Gibraltar, GX11 1AA
- Twitter: @MansionCasino