LeoVegas is an online casino that has had quite a journey in a relatively short pace of time. Since launching in 2011, the company has fought for its place as one of the most well known casino brands in the UK, becoming something of a player favourite with many.
There are hundreds upon hundreds of games available at LeoVegas, from old school classics to brand new state of the art video slots, and the live casino is jam packed with even more content. If you want volume and variety you have got it here in spades.
Mobile gamers will appreciate the award winning app, and as the brand falls into the ‘mobile first’ category you can only expect this to get better as time goes on. It’s already won more awards than Olivia Coleman which tells you all you need to know.
- The King of Mobile Gaming – Hands down one of the best casino apps in the business.
- Huge Game Library – Very few companies have as many games available as LeoVegas.
- 24/7 Support – Play to your own schedule with help available whenever you need it.
Games & Providers
Having a good stock of games is critical for a successful online casino, and LeoVegas certainly meet the requirements in this area. I will get onto the slots in a minute, but one of the things that makes this casino so appealing is the number of other types of games they include.
A lot of casinos throw in the odd instant win game here and there, or host a few dozen jackpots, but if you want real choice in these areas then LeoVegas is the one for you. There are scratch cards, classic slots from the good old days, and a whopping 90+ jackpots. Not to mention the 50+ table games, which are mostly blackjack and roulette but there are some others nestled in there alongside. No video poker though, sadly.
If you want more of that sort of thing then the live casino offers an absolute gold mine of roulette, blackjack, baccarat, poker, and game show style games all hosted by professional dealers streamed live to your screen. There are also LeoVegas exclusive tables to take advantage of.
Slots
No one could accuse LeoVegas of skimping out on game choice or variety. There are over 2500 slot titles at this casino… but absolutely no good way to filter your way through them.
If it’s a marathon scrolling session you’re after you will most certainly find one here. That said, you can use the search function if you know what you are after or fancy trying your luck, but this is where a ‘favouriting’ option would be extremely handy.
Still, you can’t argue with those numbers, and it goes without saying that the developers behind them are the crème de la crème of the gaming industry. Try NetEnt, IGT, Microgaming, Play’n GO, Betsoft, NYX, Evolution Gaming, Thunderkick, NextGen, Yggdrasil, Blueprint – I could go on. There are even a few LeoVegas originals.
Suffice it to say that the slot selection at LeoVegas is epic.
Mobile First
This is what LeoVegas is all about, providing a quality gaming experience to mobile users, and it is an absolute diamond of a casino app.
The much needed favourites option is included here, along with a host of other useful filters like the option to search for titles which include pick games, or special wilds, or freespins etc.
The game list takes a tiny hit by switching to mobile, but there are still well over 2500 games available and it will only be the older and less popular titles that are left out.
Even then, this is more than a lot of other casinos offer in the first place.
Navigation feels smoother on the app than on the desktop too, with all non-essential actions and options contained within the menu button, leaving the screen free of clutter and using the available real estate for the important stuff like game tiles, which are big enough to offer insight into the game itself but not so big that you can’t scroll through them quickly.
It’s also incredibly responsive to the touch. You can work at some real pace here and the app will keep up with you no problem.
For an app with so much content loaded onto it this is doubly impressive.
This app is award winning many times over, and it’s easy to see why.
Banking
| Method | Min Deposit | Min Withdrawal | Fees | Withdrawal Time |
|---|---|---|---|---|
| Debit Card | £10 | £10 | 0% | Up to 5 Days |
| PayPal | £10 | £10 | 0% | Up to 5 Days |
| Apple Pay | £10 | n/a | 0% | n/a |
| Bank Wire | £10 | £10 | 0% | Up to 5 Days |
Deposit maximums might seem a little low for the high rollers among you, but this limit will be per transaction, and if you really want to dump a ton of cash into your account all in one go you should contact customer support to see about doing so.
Aside from that everything seems to be pretty standard. Yes, the withdrawal times look quite long but in reality it rarely takes that amount of time, they are just giving a worst case scenario, and as long as you have fully verified you shouldn’t run into any issues or delays.
The maximum withdrawal on-site is £8,000, but again this is per transaction, and if you had a substantial win then something should be arranged via the support team.
Support
Although the Help Centre is designed well, split into useful categories and searchable, the answers themselves are infinitely unhelpful. They are mostly one liners which leave you no more clued up than you were when you started.
This will put an awful lot more strain on their customer support team then, who will be most player’s next port of call.
A good job then that this service is so good. Not only is there someone available 24/7, but you can contact them via phone, email, or live chat, and you can even get them to give you a call back if you don’t fancy footing the phone bill.
You might have to wait for a spot in the queue, but usually not for long.
You can’t really ask much more in terms of live support, but it is frustrating to go through the process of searching the Help Centre/FAQ for an answer that just isn’t there.
Website Analysis
As a desktop website, LeoVegas isn’t to my own personal tastes because it has been designed as an app first and foremost, so everything feels a bit out of place on a larger screen.
However, that does not take away from the fact that the desktop site is extremely fast to load and follows commands without issue or delay.
The navigation system is designed to work from the top down, so you choose your product (casino, sports, live casino) then the next menu bar holds the main options for that product. In this case that would be things like game types and a search option. Then finally the games themselves are on show below.
Anything to do with account management or banking is way up at the top so that it doesn’t interfere with the gaming and this works well enough.
There are some nice examples of forward thinking from the design team too, such as the option to see ‘Must Fall Jackpots’ and ‘Newest Games’ which many players will be logging on for, as well as a ‘Last Played’ area so that you can quickly jump back onto a game you might have previously enjoyed. If asked for constructive criticism though, the option to create a list of favourites would be top of the pecking order.
Each title also has an information page beside it as it loads which is genuinely useful if you have never played a game before and want the low down before you wager your hard earned cash.
Promotions and Rewards
Although there is no loyalty or VIP scheme anymore (these have actually been scrapped everywhere), the promotions at LeoVegas have become twice as good since their departure.
Basically they can afford to run better and more frequent promotions because they aren’t spending that cash on the loyalty schemes.
You will find more promotions for the casino than the sports book, and usually a live casino promotion or two as well, and these tend to be based around deposit bonuses and freespins and things like that.
Of course it could be different when you next log on, so always check the promotions page first.
LeoVegas: From Cub to Lion
It has been quite a decade for the Swedish duo, Gustaf Hagman and Robin Ramm-Ericson, who founded LeoVegas in 2011. Their prediction that smartphones would revolutionise the online gaming industry proved the be right on the nose, and their €387.8million yearly revenue is testament to that.
Although the company that owns the brand is officially based in Malta, the company headquarters remain in Stockholm, Sweden, and they have other offices based in the UK, Italy, and Poland. Along with their technical staff, who work for a subsidiary of the same company called Gears of Leo, there are more than 900 people working for LeoVegas – that’s quite the recruitment drive over a ten year period.
Although launching as an online casino, by 2016 the brand was ready to branch out into the sports betting world, and just before the UEFA Cup kicked off their sports book was launched in partnership with Kambi, the platform provider. 2016 also saw them traded on the Nasdaq Stock Exchange, so it was a big year for the company.
Expansion has been rapid, and acquisitions have played a part in the speed of the company’s growth as well, with the most famous for UK players probably being that of Royal Panda, which LeoVegas acquired in 2016 before retiring it from the UK market 3 years later.
Ups & Downs
Having been launched at just the right time, innovation and keeping up with technology have been fundamental in the success of the business. As such, they have been on the receiving end of a number of awards, with just a selection being:
- 2013 – “Best Innovation in Casino of the Year”, EGR Nordic Awards
- 2014 – “Best Mobile Product of the Year”, EGR Nordic Awards
- 2016 – “Mobile Operator of the Year”, “Casino Operator of the Year” & “Nordic Operator of the Year” EGR Nordic Awards
- 2016 – “Online Casino Operator of the Year”, International Gaming Awards
- 2016 – “The Best Mobile Marketing Campaign of the Year” & “Best CRM Campaign of the Year”
- 2017 – “Best App”, EGR Operator Innovation Awards
- 2018 – “Best Sports Betting Operator”. EGR Nordic Awards
- 2018 – “Best Online Casino”, Global Gaming Awards
- 2019 – “Best Mobile Operator of the Year”, International Gaming Awards
- 2019 – “Innovation in Casino Entertainment”, SBC Awards
- 2020 – “Online Gaming Operator of the Year”, International Gaming Awards
That is just a handful of the accolades they have received. LeoVegas have more silverware than the Queen!
It hasn’t all be plain sailing though, as they were fined £600,000 by the UKGC for misleading advertising and the mistreatment of a number of players who had self excluded.
They also got in trouble with the Dutch authorities, again for advertising, when they seemed to imply that gambling could be the solution to financial problems.
Contact & License
UK Gambling Licence: 39198
- Name: LeoVegas Casino
- Licensed Name: LeoVegas Gaming PLC
- URL: https://www.leovegas.com/en-gb/
- Phone: 0808 169 9799
- Email: [email protected]
- Address: Level 7, Plaza Commercial Center, Bisazza Street, Sliema, SLM 1640
- Twitter: @LeoVegasUK