Energy Casino Review
Energy Casino are not your average casino site, hence why we list them here. Although still in their infancy, they have something special about them and have attained a very loyal and happy customer base in just a few short years. Why? Well, for me this is down to their considered focus as to what their players want, as opposed to what the company wants.
Energy caters for players of all levels through exceptional customer service, a broad range of rewards and promotions, along with clear terms and honest language. This is a classy casino with great graphics, over 600 games, and almost 100 live casino games, all from a range of interesting providers.
If you are looking for a new casino to try or you want somewhere to play that values your custom then try Energy Casino.
- Energy Points – Excellent casino points system.
- Big Game Selection – Great for slot lovers
- Best New Casino – The best new casino for service, rewards, and games in years.
Software and Games
Energy Casino currently provides around 600 instant play games to UK customers from six software providers, namely: NetEnt, GreenTube (Novomatic), Wazdan, Quickfire (Microgaming), BF Games, Play'N GO.
This creates a fantastic balance of high profile titles from the big providers like NetEnt along with more niche games from smaller providers such as Wazdan. In fact, there are a few titles you hardly ever see anywhere else. What's more, every provider gets a decent bite of the cherry
In terms of game variation, few casino's strike this balance as well as Energy Casino. To get this diversification of titles you typically need to play at a site that has a massive catalogue which then means trawling through 1000's of games. This is certainly not the case here, as game selection is a simple and enjoyable affair - but more on that later.
Most of the games - around 550 of them - are slots, backed up with somewhere in the region of 25 table games and 25 jackpots (a very good number). The table games are a good mixture of roulette, poker, and video poker, with the number of blackjack games on the low side, proportionally; while the jackpots typically start in the low tens of thousands and can reach as high as £10 million.
Energy Casino also holds regular tournaments that anyone can enter. During these tournaments, you are essentially battling your fellow players to win as much as possible on pre-selected slots. At the end of the tournament, whoever is at the top of the leaderboard wins the prize or prizes.
As an example, a current high stakes tournament is running on the Gonzo's Quest slot and there are 20 qualifying places with prizes ranging from 20 - 300 Super Energy Spins up for grabs. The tournament is an equalized score tournament, which means everyone has the same chances of winning regardless of their stake - in laymans terms, it means you aren't at a disadvantage if you can't afford to wager as much as the next person.
- You win £1, your stake was £0.20, your score is 1/0.20 = 5 points
- You win £100, your stake was £20, your score is 100/20 = 5 points
It's the points that count if you want to win tournaments, not the amount of money at stake.
Energy Casino offers around 100 live casino tables which is an astonishing number, more than enough to keep any live casino player happy. In addition to the celebrated Evolution Gaming live titles, there are also a good number from Pragmatic Play including a few themed roulette variations.
There is a live table to suit every bankroll here, no one is excluded, from high stakes VIP players right down to those that just have £5 to spend on a few quick spins on roulette or hands in blackjack. If you are a fan of blackjack you are extremely well catered for in the live casino with almost 40 variations. There are around 25 roulette titles as well a baccarat and poker games to keep things interesting.
You can even play a new style live bingo game called Dream Catcher which is proving extremely popular in the industry. Put simply, this is one of the best live casinos I've played in.
Learn More About Energy Casino
Energy Casino was established in 2013 and is owned and operated by Probe Investments Limited. The company has been lauded for putting long term customer satisfaction over short term profits. This has allowed the brand to achieve a great deal of notoriety in a short period of time along with several industry awards and accreditations, making them one of the world's fastest growing online casinos.
Based in Malta the Energy brand has a global outlook, demonstrated by the numerous languages and currencies the site is available in - a quick look at the names of recent winners further confirms the company's global appeal. Energy Casino are here for the long term, and if they keep their focus strong and stick to their ethos they could well become a household name.
Speaking of their ethos, honesty, fairness, and transparency are at the heart of the operation. They promise they will "never try to pull the wool over your eyes" and so far they have been as good as their word. The brand was designed by a team of industry experts, which means that while Energy might still be in their youth, the amount of experience and knowledge behind the brand is deceptively high.
Here are a few notable accolades:
- 2016 SBC Rising Star in Sports Betting award winner
- 2017 Malta iGaming Excellence in Customer Service award winner
- 2017 Global Gaming Awards BestDigital Operator nominee
Getting More For Your Money
You have to have good casino promotions to compete these days or you will fail before you begin.
Thankfully, Energy Casino are not just good when it comes to offers, they are possibly the best.
Again, this isn't necessarily about the greatest quantity of deals, more about having the right balance to suit the majority of players who will use the site.
It's worth checking in regularly with the promotions section as Energy Casino like to surprise their players by adding fantastic temporary bonuses whenever they feel like it, but you have to keep your eyes peeled if you don't want to miss out.
A lot of the benefits include things like extra Energy Points (see below) and reload bonuses, and they are also fond of basing promotions around real life events such as Christmas, for example. So these could be good times to check in.
Energy Points Loyalty Reward Program
The problem with loyalty schemes in casinos is there are too many of them, and as a player it is almost impossible to compare them like for like. Many casinos choose to chuck tons of resources at their points scheme, which is great, but this has a downside in that points schemes are skewed to the minority of players who bet big.
Energy Casino have come up with a nice balance (there is that word again – balance) of great regular promotions that reward players of every level, and a very good loyalty scheme known as Energy Points.
The program is simple; players are awarded points for their activity on the site, and these points can then be exchanged back into funds or rewards. Points are exchanged in the energy shop, and rewards range from free spins and bonuses, a range of merchandise, and even luxury holiday cruises. Smaller players can easily reach enough points to get free spins/t-shirts/hoodies and the like, while high rolling players can save up for Swiss watches, the latest gadgets, and top end tech.
A really nice aspect of the Energy Points scheme is you also earn points for sports betting. This is certainly not common with other casinos.
Energy VIP Club
Energy Casino are a prime example that you don't need to be a household name giant to run a good VIP scheme. The club is invitation only, although if you've been playing VIP at another casino then drop them a line and they will usually let you straight in.
Rather than setting overall stake quotas to gain VIP status they also reward players with a diverse playing history. This means you don't need to be betting thousands each month to benefit; if you play widely in the casino this in itself could grant you access. This is a wonderful personal touch which you don't see with other VIP programs.
VIP status brings the usual benefits; a dedicated account manager, exclusive bonuses and prizes, invites to genuinely exciting events like big fight nights, Euros/World Cup events, high end motor racing and even your own holidays to enjoy.
There is a lot of attention to detail with Energy Casino and this makes their VIP program a little more special than many others.
Website: Pleasure Or Pain?
This is a website without a theme as such, but it is far from yet another boring black background casino. There is colour everywhere due to the way the interface has been arranged, but it never crosses the line into being objectionable. This is a well structured site that brims with excitement and puts playing games at its heart.
In terms of style, one thing you will notice is how big the writing is. This might sound trivial but it matters; it is so easy to get caught out when playing at casinos and especially when using offers. Yes, Energy Casino has terms just like anyone else, but they don't hide them from you, everything is fair and transparent.
The site moves quickly and loading times for games are within perfectly acceptable parameters, you can play them all in demo mode, too. It might lack a little character or personality perhaps, but if your main concern is getting down to gaming it functions just as you would want it to.
Once logged in there isn't far to go to find your favourite game. The interface gives you an initial selection but you can quickly sort between them by game type or by game provider - which is an option all casinos should include if you ask me - and there is also a search bar for specific searches.
Given that there are 600 games in total, it never feels like the one you want is far away. The game tiles butt up against each other which means you can browse more of them at one time, so combine this with browsing by provider and you eliminate a potential scroll-a-thon.
Everything else you could want such as promotions, support, or live casino is plainly in view and only a single click away on any page on the site, so you can pretty much get anywhere from anywhere.
Deposits, Withdrawals & Payments
When a casino make their terms and conditions as transparent as Energy do it is refreshing. They do the same with their banking and payment limits; everything is clearly displayed on their banking page.
The casino has a lot of coverage for their size, relatively high limits and no annoying aspects such as pending periods to worry about.
Payouts are limited at £75,000 per bet excluding progressive jackpot wins, which may get some peoples backs up, but again, they are a smaller company and are upfront about everything, and I feel that should be supported.
Maximum deposits are capped at £4,000, although this is only a transaction limit so you can make multiple deposits; and the minimum deposit is mostly £10. Withdrawals start at a £20 minimum and you are allowed one a week fee free, after which there will be a charge. The max withdrawal of £5,000 per day (150k per month) could cause issues if you have a big win, but if you get in touch with them special arrangements could be made.
There is no pending period with this casino although they can take up to three days to process, although that should only ever happen over long weekends
Casino In Your Pocket
It’s a fact that all online casinos now must move seamlessly between big and small screen devices if they want to compete.
Being a newer casino, Energy have managed to integrate this from their inception leading to an almost flawless desktop to mobile conversion.
There is an app available, although I prefer the mobile site, which has all the same functions as the main site and works in an almost identical way. Anyone who plays most of their casino games on the move or likes a mixture of small and big screen action will have no issues here.
Any functionality changes - such as how to close a game, for example - are explained as you go so you will never be abandoned to figure it out for yourself. Although, to be honest, I would be amazed if you got stuck. They have, almost literally, taken the desktop site a squeezed it into a different shape to fit a smaller screen.
The only niggle I experienced was that trying to use the help function opened a whole new window, which is probably unavoidable but it did take a while.
Demo versions of all games are still available, and you can easily track your bets from your account.
Anything non game related is integrated under the menu button including links to the live casino and sportsbook. I suppose that means one extra step if you enjoy live casino but in reality, it only takes a few extra seconds to get there.
Who You Gonna Call?
The level of customer care is a good way to judge any company and online casinos are no different. Energy Casino has some of the best reviews and fewest complaints of almost any casino I've seen. This tells you they are on the button, they take the time to understand customer issues and don't just follow a script when it comes to resolving issues.
A full suite of contact options are on offer, including email, live chat, snail mail, and several phone numbers. There is a Twitter account but it as aimed at sportsbook customers and is more for offers and interaction rather than support. The only real downside is that customer support isn't available 24/7. During the week it is 9am to midnight which isn't bad, but during the weekend it is only available for a measely 8 hours between 13.00 and 21.00.
Back to the positives and the help section/FAQ is great. Not overly detailed but streamlined to provide help on all the usual issues without overloading you with useless information. A few sentences answer most queries perfectly adequately, and if you still have questions you can contact customer support.
Licence & Contact Details
UK Licence Number: 39325
- Name: Energy Casino
- URL: www.energycasino.com
- Licenced Name: Probe Investments Limited
- Phone: +44 203 608 6491 / +356 9994 511
- Address: Probe Investments Limited; 109 Level 4, Sir William Reid Street, GZIRA, GZR1 033, Malta.
- Customer Support Opening Hours: 9am – Midnight on weekdays, 1pm – 9pm on weekends and holidays
- Twitter: @EnergyBet