Despite having been in operation since 1999, before the internet as we know it, Casino Luck might well have managed to pass you by.
It may not be one of the flashiest or most acclaimed online casinos on the internet, but they have managed to keep their doors open when so many others have had to close by providing a consistently solid service and never compromising on choice.
Players here can enjoy a plethora of titles from scores of developers thanks to their links with Aspire Global, and their VIP scheme is just one reason that players choose Casino Luck for their online gaming sessions time and time again.
- Consistent - Perhaps not the flashiest, but just liek Rick Astley, it;s never gonna let you down.
- Developer Partnerships - A rich mix of software developers awaits.
- VIP/Loyalty - A two in one when it comes to rewards.
Software & Games
Having been around for such a long time, Casino Luck and their platform provider have had plenty of time to foster good relationships with a boatload of software providers, and that means that the site is powered by a great assortment of the industry’s finest developers.
You may well recognise names such as Microgaming, NetEnt, IGT, and Blueprint, but there are other developers that you might be trying for the first time such as Just for the Win, Quickspin, iSoftBet, and Lightning Box.
These chaps are responsible for the 500+ titles on site, comprising majoritively of slots both brand new and some classics, with a healthy dose of scratch cards for lighter play sessions and enough table games to keep most players happy, although this could be diversified as an improvement point.
What you won’t find here though is any padding or dead wood. The slot library is updated regularly and only those games that players love will make the cut.
The Live Casino
The live casino is probably aimed more at seriously minded casino players, and is also a good place to go for those who play with higher stakes.
It’s powered by Evolution so in terms of stream quality, experience, and dealer professionalism there is no higher standard. However, Casino Luck have not opted for Evolution’s full catalogue of games.
They do offer over 40 blackjack tables though, with table limits as high as £3,000 and as low as £5. If blackjack is your game of choice then you won’t find much more choice than Casino Luck provides.
Elsewhere there are around 12 roulette variants, 14 baccarat tables, and a few game shows thrown in for good measure, but even they are the less gimmicky ones. There is no poker or dice or anything like that though.
Who Are Casino Luck?
Having been around since 1999, this is actually one of the older online casinos in operation. That may seem odd given that it isn’t exactly one of the most famous, but it has always flown somewhat under the radar.
Casino Luck is actually a white label of AG Communications (otherwise known as Aspire Global) the people behind Karamba Casino, which you might have heard of.
Casino Luck actually used to run on the EveryMatrix platform but made the switch in 2017, which was fortunate since EveryMatrix pulled out of the UK white label market in 2020.
As for the people who run the Casino Luck brand, they are called ASG Technologies and they work closely with Aspire, running all of their sites on the platform. It seems like there have been many changes over the years though, as Minotauro Media used to be the name on the door but there is very little information available as to when this changed.
They are officially based in Sliema, Malta, arguably the online gambling capital of the world, and as well as holding licenses there and in the UK, they also hold licenses with the Danish and the Swedish Gambling Authorities.
Playing on Mobile
There is no mobile app for Casino Luck at the time of writing, but you can access the site and everything on it using your mobile internet browser to much the same effect.
For speed and responsiveness it’s hard to fault their mobile offering, although the initial load can be a tad apprehensive, however, the menu options do not work so well and there is some crossover between the two ‘Menu’ buttons, which is a little confusing. The desktop site manages this better.
Still, there is a search option so you can bypass this issue altogether if you know the game you are looking to play, and new games are automatically listed towards the top of the list so you will never miss out on the latest titles. Some sort of ‘favourite’ option wouldn’t go amiss though.
You certainly won’t struggle for something fun to play either, as the majority of the content available on desktop is also available via mobile, so the game library feels just as varied and interesting with the live casino, scratch cards, slots, and table games providing good depth.
There is work to be done here it’s true, but the mobile site is perfectly functional as it is and should not cause the user any real headaches whatsoever.
How Good is the Desktop Site?
It’s not unfair to say that this website isn’t going to win any awards for ingenuity. It’s easy enough to use though, and the homepage interface is built in such a way that the user can access all games without further page reloads.
Once you get past this and into the ‘back areas’ of the site – the help section, etc. – things feel more skeletal and minimal effort has been used. There can be a lot of back and forth with multiple page loads, and they aren’t always the quickest.
Still, when it comes to accessing and playing the games you won’t have anything to complain about. You can flick between categories instantly using the main header and the sub-menu, and there are enough different categories to make browsing for games enjoyable rather than a never ending chore.
The white, green, and black colour scheme is easy on the eye and the layout makes sense so finding what you are looking for feels intuitive.
The site is also available in five different languages; English, Swedish, German, Norwegian, and Finnish.
Deposits & Withdrawals
Truth be told, the cashier setup at Casino Luck could be more player friendly. Not in terms of usability, you shouldn’t struggle to deposit or ask for a withdrawal, but some of the terms aren’t what we would like to see.
For example, withdrawals are left pending and in a reversible state for 48 hours before any action is taken. This means your money is held up unnecessarily and is a real bone of contention for us. As you can see, in a worst case scenario you could be waiting up to 10 days for funds to hit your account.
On the plus side, their deposit protection level is medium so you can play with confidence that any money left in your account is relatively safe should the company go under – as unlikely a scenario as that may be.
There are plenty of banking options though, there are no fees, and limits are fair.
How to Get Support
They have the full suite of contact options available at Casino Luck, although their social media presence is poor.
The live chat operators can be a little long winded sometimes but they are very friendly and polite whenever I have dealt with them and I’ve always been happy with the end result once we got there.
The email and phone services are usually promptly answered too, and there is a contact form onsite if you can’t be bothered to open your email provider’s page.
The Help/FAQ page isn’t the best though, in style or substance. Certain pages such as the banking information are fairly thorough but some questions literally don’t lead anywhere, they are dead links, and others aren’t 100% helpful.
It looks rubbish too, and while that isn’t really the point it still feels like surfing the internet in the early 2000’s as opposed to now. If they put that little bit of extra effort into their site they would make customer’s lives much easier, an awkward help section could make an already frustrated player much more annoyed before they make contact with support staff.
Rewards & Bonuses
Casino Luck aren’t exactly a destination for bargain lovers; they do usually run a handful of promotions at any one time and you might get flash offers via email if you opt in too, but it’s the VIP/loyalty scheme that they use to really reward players.
It is something of a hybrid because players are entered into the scheme automatically when they register and earn reward points immediately, so calling it VIP is a bit of a fib, but the last few tiers of the scheme are invite only and resemble what we might think of as a more traditional VIP scheme.
It doesn’t really matter how it’s packaged though, because the end result is the same. You earn points for money wagered and games played, and these points accumulate until you are on the next rung of the VIP ladder.
Those points can be swapped for bonus cash, but you will also receive other perks depending on which tier you are currently at, including a better reward point redemption rate, free games, a birthday bonus, improved withdrawal times and limits, and even monthly cash back and personalised offers from your own account manager at the higher levels.
Contact & License
UK Gambling License: 39483
- Name: Casino Luck
- Licensed Name: AG Communications Ltd
- Phone: 02033189367
- Address: High Street 135, Sliema, SLM 1584
- Twitter: N/A