BetVictor Casino Review
This is the casino to go for if you are after a professional and tasteful product without all of those flashing graphics and non-features. BetVictor are one of the oldest, strongest, and most respected gaming brands in the world, and quite honestly it is difficult to fault them.
Customers respect their clear and honest attitude, while the quality of their online casino, software, and interface really is up there with the best. Over 1000 games await the intrepid gamer, and they are organised cleverly to avoid overcrowding.
In terms of providing long term value for the average player there are few that can match BetVictor, and as a standalone casino this has to be respected.
- Huge Catalogue of Games – 1000+
- Top Value Bonuses – Best casino for average punters, low stakes high value bonuses weekly
- Professional & Sleek – The most stylish casino site on the net bar none
Software and Games
The BetVictor casino is fully stocked with games from all the big providers, from popular top titles to more niche cult favourites. This amounts to somewhere in the region of 1000 instant play games, and it is being updated and tweaked all the time.
They break down like this:
- Slots – Numbering around 900, this is the main attraction at BetVictor Casino. If you can’t find one you like then chances are it doesn’t exist.
- Table Games – 25 titles in total made up from a mix of blackjack, roulette, and poker variation.
- Jackpots – Just shy of 25 jackpots means plenty of big money to be won and from a diverse range of providers too.
- Instant Win – There are 60+ instant win games, scratch cards and the like, with a fair bit of variation in game play. Well worth exploring. Monkey Drop is endlessly entertaining.
- Video Poker – There are only 8 options here, but that’s still enough to keep you going for a good long while.
As I mentioned, the catalogue is one of the fastest to update too, with new games from leading studios added every week, so it really is a hot spot for gamers who want to be first onto the reels of new titles.
The most dominant provider is undoubtedly NYX, which is unsurprising considering they are linked with SG and encapsulate many famous studios like NextGen, Amaya, OpenBet and many more. NetEnt is hot on their heels, with Microgaming, and IGT getting a good crack of the whip too, while Yggdrasil, who are fast becoming fan favourites, also boast good numbers. What’s more, around 90% of the games can be played in demo mode before you stake any real funds, so you can decide if the game suits you at no cost.
The games open in a new window rather than from within the interface, which isn’t ideal for me and detracts from the otherwise stylish tone of the site, but others may appreciate it. Game information is a little hard to find, but this is only a slight criticism, and when found (little info tab at the bottom of the game window) the information is comprehensive.
The live casino at BetVictor is powered by Evolution Gaming who seem to have cornered this section of the market. Others do provide live games but it’s rare to find a live casino that doesn’t also work with Evolution.
This guarantees very professional dealers and a high quality video stream, creating real atmosphere and immersing the player into the experience.
Once again, games open in a new window, but from there you can access the lobby and go from table to table without having to open and close the window each time. The games are as follows:
- Roulette – I count 23 tables plus another 7 dual play. With minimum stakes ranging from £0.10 to £100 all players can afford to enjoy this selection.
- Blackjack – There are 55+ tables in this department so you really are spoilt for choice. Most bets start at £5 but we saw one or two as low as £0.50 and £1. Maximum is £10,000.
- Poker – Only 4 tables on offer here, and it isn’t really a place for high rollers either.
- Baccarat – If baccarat is your bag you can play 8 different variations with mins/maxs from £1.00 to £15,000.
- Money Wheel – This game is called Dream Catcher and it is so popular that even in the early hours you will find a good 300 – 400 people playing.
This is a tip top live casino product with enough choice and production value to match the casino itself.
Rewards and Loyalty
There are many casinos that could learn a thing or two from BetVictor when it comes to providing long term value to existing players. In terms of good value regular offers BetVictor are up there with the very best, and it's not just that they have plenty of them available, they also have some of the fairest terms in the business. There are no convoluted hoops to jump through with BetVictor's casino promotions, just good honest offers.
Loyal customers can expect personalised bonuses on a weekly basis, and many of these give you rewards simply for playing. Some of these are game specific but most are completely open to all casino play. Personally, I received over £200 in casino bonuses and free spins this year from less than £500 real money play, that is incredibly good value for an existing customer.
There are lots of holiday specials available and weekly prize draws, as well as objective based competitions with cash prizes, bonuses, and free spins up for grabs. Plus, by having a world class sportsbook they can also promote linked offers, so in terms of variety, there is plenty to suit most types of player.
The aspect I like the most about BV's casino promos is the low stakes requirement. To get access to most of these offers you don’t need to be wagering silly money, and this means all deals are applicable to the average casino player. It's not just the high rollers who benefit here, BetVictor are attractive to the standard player that makes up over 95% of casino customers overall.
VIP Casino Scheme
If you do happen to be a high roller and are reading this wondering what is in it for you, well don’t worry, there is a VIP scheme as well, it’s just that BetVictor like to look out for average player first so the VIP scheme isn’t their main focus.
You need to be invited to become VIP and the company don’t really publicise it much. Should you be playing in the region of four figures each month then I'm sure you'll come to their attention, and this will give you access to the usual stuff such as personalised account managers and baking, higher cash bonuses, VIP only promotions as well as hospitality.
If you are someone that plays enough to qualify for VIP and you like your hospitality then despite the lack of publicity BetVictor are actually a great option. Have a look at the sponsorship profile of the group and this will give you a flavour for what kind of events you might get invited too. BetVictor, for example, are the betting partner of Liverpool FC so expect match hospitality at big matches.
BetVictor have all the major banking options that you would need with both low deposit limits and high maximums. You are bound to find a payment option available that you favour.
Most methods come with a low deposit minimum of just £5, and while maximums do apply they are high are also vary from method to method. The average player won't run into any issues.
We should point out, though, that if you do have money to burn then multiple transactions can be made. Payments are instant and both bank and faster bank transfers are accepted.
When it comes to cashing out this is an area in which BetVictor excel. They state that processing times can be up to 24 hours but in practice I have never waited more than a few hours for withdrawals to show up in my eWallet.
The fact that there is no pending period is further evidence that this is a customer focused casino - they won't hold your money back in the hope you will reverse a transaction like many others do.
All withdrawals are fee free, minimum is just £5 for most methods and withdrawal limits do not apply if you use BACS. There are no payout limits either, which is more good news.
A Little Help From Your Friends
BetVictor give their customers 24-hour support, 7 days a week year round, and it comes in every way conceivable. Post is always an option if you are old school, whereas the live chat on the site will be quicker – it connects in no time but it does open in a new window so you will need to keep an eye on it and not get distracted half way through the chat.
The Twitter account isn’t dedicated to support but it’s active, and they also offer a call back service rather than handing out a phone number for you to call. This keeps the ball in their court which is no doubt easier for them but not so good for us.
However, the staff are exceptionally well trained and are obviously given licence to think for themselves which gives a personal touch to any dealings with the department. Victor Chandler himself was even known to help out on occasion when he was still active in the day to day running of the company.
Of course, if you are the independent type you could just use the help centre and answer your own question. It’s pretty good, fully searchable with mostly useful content, although it could do with a bit of a shake up as there is the odd bit of conflicting information in there. It’s also where the bet calculator lives if you have cause to use it.
Navigation, Interface, Usability
The interface and aesthetics make a huge difference to your casino experience. If you were in Las Vegas you would visit the casino that suited your mood, style, and game play the best; if you want high class go to the Bellagio, for theatre go to MGM, and for flashy lights and entertainment you would visit Queen's in old Vegas. I don't see why you wouldn't do the same for an online casino site.
BetVictor are more like the Bellagio than Queen's. The entire site and all of its features are professionally styled, with soft grey and blue tones that makes it feel like a modern and classy place to play. It also creates an uncluttered gaming experience with no peripheral annoyances. The site leaves you alone to get on with it.
That’s not to say the customer is abandoned. The account and banking sections are clearly on display, and the help centre is only a click away with live chat instantly available if you need it; I don’t think you will though, the design makes navigation instinctive, and the site is extremely ergonomic.
There are only a couple of menu options and everything else is built into the interface. Pages are very quick to load, owing largely to the lack of graphics, and you can be playing a game within a matter of seconds from the moment you log in. In terms of usability, I don’t think you can do much better, which really makes it a choice based on style.
Finding Something To Play
The menu structure is simple and logical, you can find anything you need on site within a single click. The games are categorised firstly by genre (slots, table games etc) and then there are a few other options to narrow them down further.
With such a colossal game catalogue this is much needed. There is the obligatory search bar too, but that is only any use if you know what you are looking for – although I suppose you could search for things like ‘gold’ or ‘Egypt’ but still, it is a bit of a gamble (see what I did there?)
One thing I find really useful on BetVictor is the ability to separate games by provider. Again, with so many providers on the site this is a very useful tool. We all have our likes and dislikes, and sometimes a certain provider really suits us, while others always fall short of the mark.
One last thing: the game tiles on this site are half the size of most others. This might sound trivial but it means that you can scan over twice as many without having to scroll. They still give a clear idea of what each game is about, but it means you can browse the legion of titles on offer in half the time. Good thinking from BetVictor.
Casino On Your Mobile
There are so many different apps available that to even be considered average these days you need to have an extremely competent product.
BetVictor's mobile app is definitely better than average, it's one of the most practical casino applications you will find in the market place with an exceptionally good game interface. This is also one of the few casinos where almost every game has been ported across from the desktop site to mobile.
The mobile offering is a classic example of a perfectly balanced all in one product too. They have managed to integrate their top sportsbook and casino into a single app, allowing you to switch between sports betting and casino games instantly using the same account.
What’s more, this has done nothing to diminish performance capabilities. It runs as quickly as any other I have tried, and my goodness it feels high end. Sometimes casinos can lose their character on the smaller screen as colour schemes and/or animations are stripped away to enhance performance. Not so here. It looks incredible and you practically glide from one area to the next with no sticky points; every tap of the screen gets an instant reaction.
The app and the mobile site are almost identical, and both are designed and function in the image of their desktop counterpart. As such, you will have no problems finding your way around, if anything it is even easier. It also runs well on those typically slower mobile networks where graphics rich apps might crash.
It’s no exaggeration to say that this is a real contender for my all time favourite mobile casino.
The BetVictor Dynasty
BetVictor is the modern name for the old bookmaker Victor Chandler. Victor, the son of the greyhound stadium owner William Chandler, started his own bookmaking business soon after WWII, in 1946. The brand expanded into the mass market in the 1960's with the legalisation of offsite betting resulting in Victor opening several shops in the south of England.
In 1975 following the death of Victor, his son, also called Victor, changed the business model becoming one of the first British bookies to expand into foreign markets. He made a name by taking bets from eastern clients from an office in Antigua. In 1998 the brand also became one of the first to move to Gibraltar entirely in objection to the gambling tax arrangements in place in the UK at that time. He was a trail blazer in this respect as soon after practically the entire industry followed suit.
This early move into the global markets ultimately created the smooth and professional brand as we see it today. BetVictor have always maintained a focus on style and quality while also always delivering on depth and features for the customer, with a good dose of personality thrown in. When the company moved into online casinos in the early 2000's the professional looking package became an instant success. The brand has a reputation of being the gentleman of casino and bookmaking and it’s difficult to argue with that reputation.
They currently employ around 400 people and serve over half a million customers in 160 countries, reportedly turning over more than £1billion annually.
Chandler in the Limelight
There is an element of the showman to the men of the Chandler line, and none more so than Victor Chandler Jnr himself. He must have got it from his father, who named both his business and his son after himself.
Although no longer active in the day to day running of the business, he was well known in the past for rolling up his sleeves and getting involved on all levels, from answering the phones to making the tea. He also cast himself in a string of television commercials and used his own image in print advertising. It has only ever come across endearingly, though, and he is well liked in the industry.
Not one to shy away from a challenge, Victor Chandler was the only bookie to take up Fred Done’s offer when he bet £1million that Man Utd would finish higher than Chelsea in the 04/05 season – a bet that Chandler went on to win.
The personality of the company’s long-time leader shines through to the company itself, and people have warmed to the brand for its proven track record as an innovator and a risk taker. A family run business (up until recently, enter new CEO Michael Tabor in 2014) that does things its own way and isn’t afraid of change.
I think this has been key to their success because the brand has a face that customers feel they know. A human side that people can connect with rather than a faceless corporation.
Digits & Details
Licence Number: 39576
- Name: BetVictor Casino
- Licensed Name: BetVictor Limited
- URL: www.betvictor.com
- Phone: Call Back Service Only (but try 08000 612 809 and you might get lucky)
- SMS: 00447537416837
- Address: BetVictor Suite No 2.01, World Trade Building, Bayside Road, GIBRALTAR, GX11 1AA
- Twitter: @BetVictor